-Job Description
-Serve as the first point of contact for employees seeking technical assistance
-Perform remote troubleshooting through diagnostic techniques and pertinent questions
-Determine the best solution based on the issue and details provided
Walk the employee through the problem-solving process
-Direct unresolved issues to the next level of support personnel
-Provide accurate information on IT products or services
-Record events and problems and their resolution in logs
-Follow-up and update issue status and information
-Pass on any feedback or suggestions by employees to the appropriate internal team
-Identify and suggest possible improvements to procedures

Job Requirements
-0 to 2 years of proven experience as a help desk
-BSc/BA in IT, Computer Science from a reputable university
-Very good English language and communication skills.
-Excellent at troubleshooting PC problems, either S/W or H/W.
-Excellent knowledge of Windows OS (7/10/11) and Microsoft office
-Tech savvy with working knowledge of office automation products, databases, and remote control
-Good understanding of computer systems, mobile devices, and other tech products
-Ability to diagnose and resolve basic technical issues
-Detail-oriented and cool-tempered
-Heliopolis or Nasr City residences are extremely preferred.