Al Futtaim Group wants Senior Home Delivery
Senior Home Delivery | Retail | IKEA
Overview of the role
Home Delivery Group Leader is responsible for the management, and administration of all tasks which comprises of Merchandise Pick Up, Home Delivery Desk, Back Office and Loading Bay that been assigned by the Home Delivery Manager. The prime function is to effectively organise and manage human, technical and commercial resources in order ensure achievement of customer satisfaction and company objectives with a strong customer orientation and a service orientated approach.
What you will do
CUSTOMERS
- Provide a positive Home Delivery Service to all customers
- Develop and monitor the customer complaints system and various logs in regards to home delivery to ultimately improve overall service
- Raise the company’s visibility of competitors through periodical monitoring of the local market
OPERATIONS
- Assisting the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
- Ensuring that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
- Preparing appropriate plans and schedules in order to meet Deliver and Assembly needs.
- Assisting the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
- Maintaining the KPI reports and preparing an action plan for those areas of concerns.
- Preparing the daily delivery and assembly schedule based on the previous day’s sales and backlog.
FINANCIALS
- Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system.
- Ensuring HD cost Budget aligned with agreed yearly budget.
PEOPLE MANAGEMENT & DEVELOPMENT
- Motivating the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
- Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
- Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
- Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.
المهارات
Required skills to be successful
Job-Specific Skills:
- Analytical Skills
- Good Communication Skills
- Problem Solving Skills.
- Good Communication in English, preferable in Arabic
Behavioral Competencies :
- Customer Focussed
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork
What equips you for the role
- Must have a minimum of 2-4 years Home Delivery management experience, retail preferred
- Must have strong mediation and counselling skills, working with people of diverse cultures
- Must have strategic, analytical and tactical abilities
- Must have deep knowledge of local laws and regulations concerning the labour market
- Must have the ability to acquire and analyse local market demographics as well as economic and labour market conditions
- Must be highly organised & ensure there is smooth flow of stock to meet the delivery and assembly requirements
- Good knowledge of budgeting practices and good with analysing numbers
- Must be computer literate
تفاصيل الوظيفة
الإمارات
نبذه عنا
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.
Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.
Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.
The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work
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