Arabian Enterprise Incubators wants Key Account Manager
الوصف الوظيفي
PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS
Customer service:
- Responsible for the mobilisation, onboarding and induction of new employees
- Acting as a Single Point of Contact for employees during their sponsorship and assisting with employee requests including:
- Receiving and coordinating exit re-entry requests
- Approving and coordinating expenses requests
- Coordinating and overseeing Iqama application and renewal requests
- Coordinating and overseeing medical insurance application and renewal requests
- Receiving and coordinating procurement requests
- Overseeing employee offboarding including supporting the calculation of employee final settlement and End of Service payments.
- Act as a point of contact for Strategic Account clients by answering questions and queries on time, including processing incoming e-mail, mail and phone calls
- Ensure that all clients receive a clear outline, plan and timeline of service activities, including relevant dependencies such as required documentation and minimal application requirements
- Ensure that all clients are kept up to date with the status of their services and requests including if there are complications with activities along with possible resolutions
- Administration activities:
- Prioritize activity and administer a daily rhythm of Strategic Accounts activity
- Support in drafting professional correspondence such as contracts, agreements, letters, and other documents as advised by the Head of Strategic Accounts
- Support the Business Unit Head with several vital duties, including but not limited to:
- Raising invoices request forms
- Chasing aged debt
- Keeping up to date with governmental changes
- Maintain up-to-date records on client activities, requests and renewals
- Accessing government portals
- Ensure that all department tools are kept up to date and contain the relevant and up to date information
- Support the Head of Strategic Accounts in preparing the relevant activity reports for the Senior Management and Executive Teams
- Client facing activities:
- Support the Head of Strategic Accounts to ensure the following key activities are completed to desired quality standards and to the timescales laid out in proposals and other client-facing documentation
- Taking minute meeting notes and action points
- Act as a point of contact in all matters relating to client concerns and needs
- Provide progress updates when required
- Back Office Services:
- The renewal of all appropriate licences and registration, including but not limited to; MISA, CoC, Commercial Registration, Municipality License and Wasel
- The management of critical government portals including but not limited to; HRSDF, GOSI, Muqeem and Qiwa
- The issuing of employee-related documentation including but not limited to; LOIs, LOIntros, ERE Visas, Iqama cards, Residency Permits and Uniform Business Visas (UBVs)
- The attestation of critical company and employee letters and documentation
- Collaborative working:
- To attend and actively participate in team and project management meetings where required
- To support HR to prepare, process, and submit LOIs, Iqamas, visit visas, ERE visas and other legal documents to government departments
- To support finance in preparing financial documentation such as invoices and credit notes, reconciling accounts, and chasing overdue invoices
- To work in partnership with other Business Units and, where appropriate, make referral internals to other AEI services and products
المهارات
• Bi-lingual – excellent English and Arabic written and oral skills
• Excellent customer service skills and ability to build relationships
• Good attention to detail and organizational skills
• Proactive approach to workload
• Ability to work in a process-driven environment
• The ability to summarize complex information
• Strong communication skills
• Methodical Problem-solving skills
• Excellent MS Outlook, Word and Excel skills
Preferred:
· Good Arabic language written and oral skills
· Knowledge of Saudi Labor Law
تفاصيل الوظيفة
المرشح المفضل
– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work
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