Career Hunters wants Call Centre Agent- Female (Bilingual)
الوصف الوظيفي
A reputed Real Estate company based in Kuwait is looking to recruit Call Centre Agents
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation
Core Responsibilities:
1. Handle inbound and outbound calls.
2. Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
3. Call customers and potential customers whenever needed to inform them about the company’s new products, services, policies, … etc.
4. De-escalate situations involving dissatisfied customers, offering patient assistance and support.
5. Document all customer interactions and tickets in the (CRM) system
6. Regularly reviewing and updating the customers information in the (CRM) system.
7. Collaborate with the call center supervisor and the other call center agents to improve the customer service.
8. Ensure to follow the customers service script provided by the company.
9. Maintain strong customer relationships.
المهارات
- Expertise in working as a call center professional in a professional agency or BPO.
- Good command of verbal communication skills to intrigue the listener and provide accurate information.
- A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
- Good computer skills.
- Smart communicator with the potential to elaborate practical advantages of the company’s products.
- Ready to adapt and elevate existing skills based on improvement feedback.
- Female Arab candidates
- Willing to work on a shift basis
- 6 day working day
تفاصيل الوظيفة
المرشح المفضل
نبذه عنا
We, at Career Hunters, work closely with our client corporations to provide the best talent in today’s competitive marketplace. By placing executives who wish to improve their career direction or seek lucrative opportunities in today’s fast pace of life.
Our specialization in Job analysis, helps us determing corporate requirements, towards employee characteristics which include, mental,physical and educational capabilities. In short, we surpass corporate requirements, in providing complete HR consultancy from Employee selection to Implementation and fallback.
Being based in Kuwait, gives us the immediate knowledge of the region, the labour laws & ultimately the cultural background. Thus giving us the upper hand in providing proper and satisfactory results.
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– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work
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