Commercial Bank of Qatar wants Officer Chargeback
الوصف الوظيفي
Key Accountabilities
- Ensure all the processing of Acquiring and Issuing scheme Chargeback, ATM Disputes and NAPS transaction is processed as per the scheme regulations.
- Resolve/ respond to queries or escalations received from branches, Sales, Business, and Call Centre in a timely manner.
- Quality check the disputes processed by team members, and guide them to take correct actions.
- Managing Nostro suspense’s without any ageing and pending.
- Ensure chargeback details are provided to Cards settlement team timely.
- Receiving Arbitration cases and providing recommendation.
- Monitor all the disputes queue and clearing the aged cases within TAT.
- Validate the suspense account proof sheet and all open items are action swiftly to avoid any financial loss.
- Validate write-off recommendation and verify the supporting document checklist provided by the processor.
- Validate daily, weekly, fortnightly, monthly, quarterly, half-yearly and yearly MIS for the respective activities prepared by the team.
- Ensure monthly 1:1 meeting with your direct reports along with line manager is conducted, review performance and set expectation for the subsequent month goals as per agreed KPI.
- Coach the team on Chargeback scheme procedural changes.
- Handling all activities assigned by the line manager and department head.
- Ensure all complaints are escalated to line management and resolution is provided.
المهارات
Education
Bachelor degree in Business/Finance or equivalent
تفاصيل الوظيفة
نبذه عنا
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually.
The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM’s, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country.
The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time.
Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.
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– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work
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