Dess Technologies Private Limited wants Client success Manager
الوصف الوظيفي
Job Responsibilities:
- Drive all post-sales customer engagements to success
- Drive continuous improvement of customer experience
- Act as the first point of contact for support
- Build and expand a robust support team
- Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes
- Collaborate with internal partners in Sales, Marketing, Product, etc.
- Support revenue through cross-sell and up-sell activities
- Drive new business growth through referral activity and client advocacy
- Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to customer support
- Engage in maximum review of support operations via analytics, documentation, reports and metrics
- Effectively communicate review outcomes to strengthen the team and operations
- Attract and retain high potential individual contributors into team
- Effectively coach and encourage continuous learning and development within team
- Accelerate onboarding for new team members
- Foster collaboration within team and across customer contact points
- Optimize customer experience by studying the client/user workflow and life cycle and understand improvement opportunities
- Learn from best practices in industry
المهارات
Key Skills Preferred:
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Minimum 5 years of experience in customer-facing organizations (preferably in software products)
- Analytical and process-oriented mindset
- Demonstrated leadership through accountability, continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
Qualification:
Minimum qualification of Bachelor’s degree in Business, Technology, Engineering or Marketing. MBA or equivalent post-graduation preferred.
- Open to global travelling
تفاصيل الوظيفة
منطقة الوظيفة مومباي, الهند
قطاع الشركة تطوير البرمجيات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة1
المرشح المفضل
الشهادة بكالوريوس/ دبلوم عالي
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– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work
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