ICRC wants Information Communication and Technology (ICT) Specialist
ICRC wants Information Communication and Technology (ICT) Specialist
Job Summary:
Information Communication and Technology (ICT) Specialist sets up and monitors small computer and communication infrastructures under the supervision of a qualified superior in the division/region. The qualified candidate should have a Technical or a bachelor’s degree in computer science, information technology, or any other job-related field with a minimum of 2 years of experience in troubleshooting in an area of the ICT service catalogue (workplace services, telecommunications, IT help desk, etc.).
General Description:
Offer information communication and technology front desk services, carry on installations and troubleshooting activities, in addition to providing workplace services and first level user support.
Objectives and Tasks:
Objective 1: Provide day to day technical support for end-users, set up and monitor computer and communication infrastructures (100%)
- Provide day-to-day technical support for end-users of desktop applications, telephones, printers, and computer hardware.
- Installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.
- Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.
- Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks.
- Allocates equipment in an efficient manner, considering users’ needs and ICRC policies.
- Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.
- Keeps technical documentation up to date for all IT installations when relevant
- Comply with the ticketing system (VSM – Virtual Service Management) follow up and handle tickets aligning with the ICRC standards by respecting the KPI’s (Key Performance Indicator) and SLA’s. (Service Level Agreement).
General Duties:
- Be aware of the delegation’s objectives and activities
- Understand the three components of the Red Cross/Red Crescent Movement
- Always apply the security rules
- Respect and observe the staff regulations of the ICRC in n.
- The employee may be asked to perform other duties not covered in this job description as well as to provide support to other departments when and if necessary.
Job Details:
- Job Location: Beirut, Lebanon.
- Working Schedule: Monday till Friday, from 8 Am till 5 Pm.
- Contract Type: Determined Period, 1 Year (Renewable based on performance and need of position).
- Salary Package: 1570 – 2400 USD/Month (As per ICRC salary scale, salary setting processes will determine fair setting in coherence with the qualifications of the applicant and the requirements of the job).
المهارات
Position Requirements:
Minimum Qualifications:
Years of experience required: Minimum 2 years’ troubleshooting experience in an area of the ICT service catalogue (e.g., workplace services, telecommunications, IT, help desk, etc.).
Level of education: Technical or bachelor’s degree,
Field of education: Computer Science, Information technology, or any other job-related field.
Languages: Fluency in Arabic and English, French is a plus.
Computer Literacy: System &/or network accreditation.
Required Competencies:
- Change control (ICT): Basic.
- Service delivery : Basic.
- Problem management and problem solving (ICT): Proficient.
- Motivation to learn new technologies: Proficient.
- Customer oriented and cool tempered: Proficient.
- Communication skills: Proficient.
- Leadership skills: Basic
- Accountability : Proficient
- Team work and collaboration : Proficient.
- People management: Basic.
- Representing the ICRC: Proficient.
- Beneficiary and client focused: Proficient.
تفاصيل الوظيفة
بيروت, لبنان
نبذه عنا
Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 18,000 people in more than 90 countries. The ICRC is funded mainly by voluntary donations from governments and from National Red Cross and Red Crescent Societies.
Our mandate & mission
The work of the ICRC is based on the Geneva Conventions of 1949, their Additional Protocols, its Statutes − and those of the International Red Cross and Red Crescent Movement − and the resolutions of the International Conferences of the Red Cross and Red Crescent. The ICRC is an independent, neutral organization providing humanitarian protection and assistance to victims of war and armed violence. It takes action in response to emergencies and promotes respect for international humanitarian law and its implementation in national law.
The ICRC’s Mission Statement
The International Committee of the Red Cross is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.
The ICRC also endeavours to prevent suffering by promoting and strengthening humanitarian law and universal humanitarian principles.
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– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work
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