InterContinental Hotels Group wants Reservations Agent
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental®️ brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Phoenicia InterContinental Hotel in Beirut is looking to hire a Reservations Agent. Overlooking the Mediterranean, the Phoenicia InterContinental hotel with 446 rooms and suites and 33 apartments, along with 4 F&B outlets, and one of the largest banquet facilities in Lebanon, will reopen its doors after two years to embrace the community where it operates with the outstanding luxury it represents.
As Reservations Agent, you will be responsible for: • Processing reservations by mail and telephone • Correct completion of records and reports • Ensuring that customer relations are kept at a high standard and that all complaints are dealt with in a satisfactory manner • Reconfirming block bookings, ensuring that correct rooming lists are received, and checking arrival times, rates and all other information on group bookings • Ensuring all reservations and requests are confirmed to correctly and within 24 hours
Ideally, you’ll have some or all of the following competencies and experience we’re looking for: • Bachelor’s degree in Hospitality Management or equivalent mix of relevant work experience and education • Minimum of 1 year of related experience • Solid English written and spoken communication skills • Luxury experience is preferred
تفاصيل الوظيفة
نبذه عنا
IHG® is one of the world’s leading hotel companies, with 400,000 colleagues working across more than 100 countries to deliver True Hospitality for everyone.
Our diverse portfolio of differentiated brands are well known and loved by millions of consumers around the world. We have the right hotel brand for both our guests and owners, whatever their needs.
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– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work
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