Majorel KSA wants Quality Supervisor Customer Service
الوصف الوظيفي
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
المهارات
- 3+ years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
تفاصيل الوظيفة
المرشح المفضل
نبذه عنا
Pioneers Outsourcing is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. is one of the experienced players in the business-process-outsourcing-solution market.
We maximize the ecosystem that supports your customers/End users while improving every interaction within the customer life-cycle.
We leverage market drivers, customer expectations, analytic and insights to differentiate you in your market place.
We utilize our transformation methodology, domain expertise, technology, process optimization and analytic expertise to improve business outcomes.
Flexibility & AgilityWe customize our solutions for our partners, structurally and commercially based on their needs.
Pioneers is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions
We provide multi Lingual service in Arabic, English,Urdu,French, Spanish, Italian, and German, our services are also offered in many other languages upon client request.
Our client list includes local and international organizations from various industries and disciplines; Government,Telecommunications, FMCG, Banking, Pharmaceuticals, Manufacturing, Advertising, and Real Estate
Customer oriented, we have the flexibility to tailor our services to satisfy specific clients’ needs and requirements
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– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work
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