Padel Arena wants Assistant Operations Manager
الوصف الوظيفي
Job Description: Assistant Operations Manager
Role Details
Role
Details
Role name
Assistant Operations Manager
Reports to
Operations Manager
Direct report
n/a
Responsibilities
Responsibilities
Details & tasks
Bookings management and recording
- Support in handling all bookings, modifications and cancellations according to the club’s policies and procedures
- Provide support to the operations manager in the day to day running of the facility
- Responsible for operating all bookings channels, including mobile phone, WhatsApp, Instagram, PA application and any other channel
- Diligently record booking and players data in a timely and structured manner
Reception & players support
- Maintain presence at the reception, greeting incoming visitors and assisting them throughout the journey
- Proactively support players at the club, and assist them before, during and after gameplay
Tournament and classes preparation and support
- After agreement with management, lead on preparation of tournaments per the agreed format
- Assist in preparation of tournaments, reaching out to players, fulfilling tournament sign ups, and making sure the tournament runs as planned
- Support in organizing bookings with the coaches and setting up classes
Shop & Sales
- Manage all sales in the shop during shift, while maintaining sufficient knowledge around the display merchandise
- Record sales in a timely and agreed manner per the provided sheets
- Provide any helpful insights on customer behavior, such as information on items of high demand or certain price sensitivity issues
Facility management and supervision
- Treat this facility as your home, ensuring the facility is clean and neat at all times
- Monitoring schedules and attendance of all service providers, including the cleaners, gardener, maintenance teams
- Ensure availability of toiletries and detergents, and notify Operations Manager when orders for procurement is needed
Social Media Support
- Support in creating content to be uploaded on Instagram on a daily basis
- Liaise with the marketing team to add captions and provide the required videography and photography
Club & Sport Promotion
- Be an advocate of the sport and the club inside and outside working hours
- Treat players and visitors with utmost respect and provide the needed support
المهارات
Qualifications
Professional Experience & skills
- 1-2 years of hands-on experience in managing sports clubs and working directly with visitors and customers of sports facilities
- Ability to record information, maintain trackers and produce reports diligently and regularly
- Excellent people and communication skills, preferably in English and Arabic
- Ability to communicate issues and information upward to the Operations Manager
- Maintain professional & friendly conduct while dealing with players and visitors
Education
- Diploma or Bachelor’s Degree in Sports, Hospitality, Administration or any related fields
Language
- Fluency in Arabic, good command of English
تفاصيل الوظيفة
منطقة الوظيفة عمان, الأردن
قطاع الشركة إدارة الممتلكات والمرافق; التسويق; خدمات الدعم التجاري
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 3
منطقة الإقامة الأردن
الشهادة بكالوريوس/ دبلوم عالي
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– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work
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