Pink Elephant wants Co-Ordinator
الوصف الوظيفي
JOB RESPONSIBILITIES – COORDINATOR:
- Manage day to day staff scheduling
- Acting as single point of contact for customer issues & escalations and delegate authority on specific subjects
- Ensure all sites are visited and incidents/request solved within KPI
- Manage response to computer related request and incidents
- Provide installation and upgrade services of supported hardware and software
- Support of key engineering applications at use within the business
JOB RESPONSIBILITIES –TECHNICAL SUPPORT:
- The LTS will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s.
- This role will require an individual to solve customer support issues by visiting the customer’s location and may involve supporting multiple facilities.
- The LTS interfaces with the Service Desk and other support teams to achieve the deliverables supporting the IT Services contract. Candidates will be required to have basic PC support knowledge and experience with common support tools.
MANAGING THE DAY-TO-DAY ACTIVITIES OF THE TEAM ON THE GROUND:
- Delegating tasks to team members.
- Excellent oral and written communication skills
- Customer oriented (Service awareness)
- Excellent interpersonal skills
- Experience with coaching members on achieving goals
- Team Player profile, able to organize and coordinate team members
- Analytical Thinking skills
- Problem Solving skills/Resolve conflict/Navigator
- Able to adapt in a fast-evolving technology environment and ability to learn
- Able to assume day to day responsibilities generating specific deliverables
- Able to deliver service to Senior Executive people
- Ability and willingness to work outside of office hours as well as be available ‘on call’
- Proactive attitude
- Flexibility
- Stability / Stress tolerance
المهارات
REQUIRED COMPETENCE, EXPERIENCE, AND EDUCATION:
- English and local fluency is a must
- 2-3 Years’ experience in an IT Support Role
- PC (Desktops/Laptops) – Hardware and Software Troubleshooting
- Ability to resolve Windows 7 and Windows 10 Operating System Errors
- Basic Network troubleshooting skills and knowledge
- Proficient in Microsoft Office latest Suites
- Understanding of Symantec Endpoint Protection software
- ITSM Tool Set (Ticket Management Software) preferred
- Correctly track incidents and calls timely and accurately
- Basic Knowledge of Microsoft Active Directory
- Microsoft Group Policy Objects experience
- Implement virus detection and eradication procedures
- Diagnose printer and other peripheral device failures and implement solutions
- Provide installation and upgrade services of supported hardware and software
- Hardware installation, movement and de-installation
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
- Support of key engineering applications at use within the business
- Basic support of tablets/smart devices
تفاصيل الوظيفة
المرشح المفضل
نبذه عنا
Pink Elephant is known as a global leader in the ITSM space. The company was founded in the Netherlands more than 40 years ago by two students at the University of Delft, and this is also where we picked up our remarkable name.
(Yes, it is remarkable if you compare it to most other conventional IT service company names!) Today, Pink Elephant has ITSM experience exceeding 30 years– more than any other service provider.
Pink Elephant South Africa was founded in 2004 by two Pink Elephant UK employees with significant experience with the company in Europe and North America. This enabled the seamless transfer of the company’s culture, knowledge and service excellence into the African market.
……………………….
– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work
For more jobs click here
Follow us on our Facebook page from here
Join us in our group on Facebook to receive all new from here
……………………….
