serene psychiatry hospital wants hospital GM

JOB DESCRIPTION

Title:                                General Manager

Department:                    Administration Office

Distribution Date:           10th February 2021

Revision Date:                 10th February 2023

Authorized Signatories:  Chief Executive Officer (CEO), Medical Director (MD)

Applicable Departments: All Hospital Departments

1.          JOB SCOPE

A General Manager (GM) may be responsible for overseeing the entirety of an organisation’s operations or may be in charge of a certain department or set of departments.

It is the responsibility of the General Manager to ensure that company goals are met in a timely fashion by efficiently and effectively managing personnel and resources.

The person holding this position must have excellent multi-tasking, organisational, interpersonal and leadership skills, as well as a thorough knowledge of the hospital and related finances.

The functions performed by a GM are mainly concerning day to day operations. They are responsible to resolve any ethics crisis, which may occur in the working environment.

The position of a General Manager requires persons who are highly responsible, effective, confident, and capable.

General Managers may perform duties in keeping with the management of the business’ expenditure and revenue elements.

At Serene Psychiatry Hospital, the General Manager is responsible for the day-to-day nonclinical operations of elements & departments of the hospital, in conjunction with the CEO and Medical Director of the hospital.

2.          PRIMARY accountabilities

I)         Management Responsibilities

·      Work side by side with the Senior Management in ensuring the hospital always adheres to the local and International standards it has set for its daily operations.

·      Has a working knowledge of National Health Regulatory Authority (NHRA) Standards as they apply to the role and comply with associated protocols for implementing and maintaining respective standards.

·      Assist the Chief Executive Officer (CEO) & Medical Director (MD) in overseeing the continuous development of the different departments of the hospital.

·      Maintaining awareness of the business context and company profitability including budgetary control issues.

·      Review financial statements and data on regular basis.

·      Utilize financial data to plan various processes to improve overall profitability.

·      Prepare and control operational budgets of the different departments of the hospital.

·      Must approve the planned inventory requests of each department and finalize procurement orders.

·      In coordination with the CEO and MD, plan effective strategies for the financial well-being of the hospital.

·      Improve processes and policies in support of organizational goals.

·      Formulate and implement departmental and organizational policies and procedures to maximize output.

·      Monitor the hospital staff’s adherence to rules, regulations, and procedures.

·      Plan the effective use of human resources for each respective department of the hospital in consultation with the Medical Director. This plan will be approved by the CEO.

·      Organize recruitment and placement of required staff as and when required.

·      Establish organizational structures within the hospital to make sure proper authority is provided and delegation of specific tasks are always authorized.

·      Approve work schedules of all hospital staff as per the requirements of the Hospital’s needs.

·      Monitor and evaluate performance of the different departments and the quality of the staff member’s productivity.

·      Work with the Quality Committee to analyse and track all established Key Performance Indicators (KPI) within the hospital. Improvements to processes will be based on the results of the KPI’s.

·      Ensure quality of medication and equipment is always up to standard.

·      Manage the maintenance of equipment and machinery in coordination with the Maintenance department.

• Support the development of hospital staff with the intention to maximise their potential.
• Ensures there is a standardized process for effective communication & documentation between the different departments in the hospital.
• Monitor, manage and improve the efficiency and effectiveness of important departments such as Information technology (IT), Human Resources (HR) and Finance departments.

·      Plan with the CEO and support different special promotions and marketing activities related to the services offered by the hospital.

I)   General Responsibilities

·      Ensures all communication with patients, is always professional and friendly.

·      Make recommendations for improvement of services based on observation & patient feedback.

·      Assist the Management and senior staff in implementing improvement measures related to relevant KPI’s.

·      Assist in auditing the required measures implemented to ensure correct compliance.

·      Works with the clinical team comprising of Doctors/Physicians, nursing department and the Administration Office to ensure the Patient is always provided a friendly environment.

·      Attends meetings, as and when required.

·      Assist in training new employees.

·      Maintain full awareness of and compliance of Occupational Health & Safety regulations.

·      Participate in Hospital Quality Improvement activities.

·      Be aware of all policies, procedures and action plans put in place by Hospital Management for all Hospital Emergency Scenarios e.g., fire, bomb threat etc.

·      Performs other tasks and duties within the scope of knowledge, skills and experience required for the post, as assigned by the immediate Manager/supervisor.

The contents of this job description are not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

3.          REQUIRED/PREFERRED qualifications and EXPERIENCE

·      Master’s Degree in Business Administration or equivalent degree in related field.

·      Industry relevant experience.

·      Knowledge and experience in organizational effectiveness and operations management.

·      Knowledge of business and management principles and practices.

·      Knowledge of financial and accounting principles and practices.

·      Knowledge of human resource principles and practices.

·      Knowledge of project management principles and practices.

·      Should have sound knowledge of Information Technology skills.

4.          Competencies, skills and special knowledge required

·      Ability to engage, enable and facilitate the workforce to deliver excellent performance.

·      Computer knowledge is strongly required.

·      Good appearance and ability to maintain impeccable personal hygiene is a must in such areas of work.

·      Must be willing and able to work within multi-culture team.

·      Proficiency in spoken and written English is essential. Arabic is desirable.

·      Preferred relevant experience in a healthcare environment.

·      Working knowledge of Medical Terminology.

·      Critical thinking and problem-solving skills.

·      Planning and organizing daily hospital operations.

·      Can apply decision making skills effectively to various areas of the hospital.

·      Efficient & effective communication skills

·      Persuasiveness

·      Ability to delegate tasks as and when required.

·      Is able to function in a teamwork environment.

·      Able to apply negotiation skills when required.

·      Is able to lead and resolve issues using conflict management skills.

·      Is able to adapt to the hospital’s different work patterns and requirements.

·      Can handle the various pressures of stress.

5.          Conditions

This Job Description and Qualifications are subject to periodic review and may be changed by the appropriate authorized body at any time.

This job description is also considered as an addendum to the employment contract signed when officially joining the services of the hospital.

Additionally, failure to abide by any of the above-mentioned conditions or standards of the Job Description would constitute a breach of Employment contract as well.

Bilingual Arabic and English

hospital administration experience