شركة Dell تطلب Associate Systems Engineer I
About us
Dell is a part of the Dell Technologies family of brands. Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information. The company services customers of all sizes across 180 countries – ranging from 98 percent of the Fortune 500 to individual consumers – with the industry’s most comprehensive and innovative portfolio from the edge to the core to the cloud.
Website : http://www.dell.com
Job Title
Our field sales professionals rely on proactive technical support during the sales process – and our expert Systems Engineering team always steps up to the mark. We lead the development and implementation of complex and specialized products, applications, services and solutions. From delivering sales presentations and product demonstrations, to developing detailed installations or system integration plans, we ensure customers get the innovative, relevant, interoperable solutions they need.
Requirements
Soft Skills
Excellent Communication Skills
Excellent Negotiation Skills
Excellent Presentation Skills
Technical University Degree ( IT, Engineering, Computer Science)
Storage Knowledge isplus
Networks/Storage/IT certifications is a plus
Fluency in English
Fluency in another language as required by the business
1-2 Years Experience in a customer facing role
Experience in Presales/Sales is a plus
Existing PSS Experience is a plus
Seniority levelNot Applicable
Employment typeFull-time
Job functionInformation Technology
IndustriesComputer HardwareComputer SoftwareInformation Technology and Services
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Key Responsibilities
The Technical Support Engineer (TSE) will work directly with global customers and DELL EMC/Data Domain personnel via e-mail, phone, and remote desktop software to provide technical assistance towards the prompt resolution of complex technical problems. To achieve that, TSE’s work in a collaborative 7x24x365 environment leveraging global resources to reduce the time it takes to provide problem resolution. TSEs will support the full line of Data Domain products within Data Protection Division.
شركة Dell تطلب Associate Systems Engineer I
Primary Responsibilities Include
Obtain data from customers to get a thorough understanding of customer requirements and problems.
Interface with customers via e-mail, phone and/or WebEx.
Analyze logs and core files as needed to work towards resolution of customer issues.
Work with 3rd party service providers in the process of analyzing and resolving customer issues.
Generate problem reports in Bugzilla to coordinate with engineering to obtain quick resolutions for customer related issues.
Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Data Domain product family.
Create content for the knowledge base through accurate case documentation.
Technical Competency
Networks
DNS
Active Directory
Windows
Unix/Linux
Hadoop
SMB/NFS
File System
SAN/NAS
Experience Required & Certifications
3+ years Technical Support experience (NAS, Storage environment preferred)
Bachelors or equivalent working experience.
ISM and CCNA are a plus
Job Id: R040514Job Function: Product Services
