Aramex طالبين Senior Account Manager

PURPOSE: Maintain and develop the relationship with the customers and acquire new customers to achieve revenue growth.

* Target strategic business partners in terms of value, market share and volume

* Build and maintain solid relationships with customers

* Constantly create revenue generating channels from Cross Selling and Upselling streams

* Manage and improve customer retention

* Ensure customers are using cost effective services channels and increase use of automation

* Plan and execute regular maintenance and business development visits to customers

* Provide customers with solutions fitted to their requirements and resolve their inquiries on time

* Identify business opportunities from existing customers

* Act on CRM generated reports, analyse customer performance, sales growth and production and plan accordingly

* Coordinate with credit collectors to monitor receivables and drive customers to pay as per Aramex standards

* Drive the use of e-Tools across all customers

* Ensure privacy and confidentiality of customer data in line with data security policies in the company

* Reporting any information that might impact company image, brand or functioning

* Increase cross selling and up-selling opportunities

* Analyze customers performance to drive their growth and production

* Conduct regular field visits with CMT members to top trading customers

* Ensure proper service delivery to the customers by following up with ground operations and other concerned teams if needed

* Follow up with accounting team in terms of pending claims and billing adjustment of customers where applicable

* Handle and resolve complex customer complaints in a timely manner

* Support the team members with the preparation of proposals?

* Monitor reports for team’s visits and production performance

* Meet CRM KPIs (visitation targets & distribution, opportunities, etc…)

* Ensure the integrity and accuracy of data updated in the CRM system

* Create and update regularly a prospect plan to know where to focus to gain new clients

* Ensure customer contracts are valid and ensure they are renewed on time

* Adhere to company HSSE, compliance and sustainability corporate policies and standards

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