Al-Mansour Automotive طالبين Customer Relation Specialist
Al-Mansour Automotive طالبين Automotive Customer Relation Specialist
Minimum Qualifications:
· Educational Level: Bachelor’s degree or equivalent
· Previous related CRM automotive experience (Must)
· Very good English language proficiency (Must)
· Age does not exceed 30
· Ability to build a rapport with a wide range of people
· Ability to prioritize and meet deadlines on multiple assignments
· Strong communication and customer handling skills
· Unlimited resilience, drive, energy and talent
Al-Mansour Automotive طالبين Automotive Customer Relation Specialist
Job Responsibilities:
- Handling the different complaints channels (CRM- Call Center – Chevrolet Website – Social Media- Individuals) within 48 Hours
- Receiving Customers calls and handling their requests.
- Arranging visits for customers to the branch for solving their complaints, arrange with other branches if the customer is near to them.
- Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations
- Ensuring the root cause resolutions are done for any complaint to avoid complaints’ repetition
- Coordinate with Call center and Marketing Dep to manage the Operations of the Complaints Management Team, managing the relationship between Mansour and the customer
- Providing the customers with accurate information related to the company’s products and services.
- Handling CPA and GM customers complaints, arranging for towing vehicles for inspection and coming back, handling buybacks.
- Calling customers on their spare parts arrival.
- Handling customers external letters and internal letters with spare parts department.
- Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level
- Coordinate between The Customers and Service Manger and General Motors
- Tracking the Follow up Survey on daily basis and preparing weekly report
- Tracking and analyzing CSI reports.
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