Aramex طالبين Logistics Operations Manager
REPORTING LINE: Senior Supply Chain Manager
TEAM: Supply Chain
PURPOSE: Manage all warehousing activities efficiently and as per standards to meet SLAs and arrange for any shipping requirements
Aramex طالبين Logistics Operations Manager
Job Description:
* Develop strong customer relationships to ensure high levels of service/satisfaction.
* Design and map each customer‘s operation to meet the customer requirements and Aramex standard
* Attends customer’s meeting as required
* Set SLA’s for all new customers.
* Analyze all customer requests impacting both cost and operational workflow.
* Reporting any information that might impact company image and brand or functioning
* Set KPI’s and conduct annual review for direct reports
* Ensure training warehouse staff on customized logistics procedure and requirements for new customers.
* Recruit, train, develop and mentor direct and indirect reports.
* Ensure identifying direct reports training needs and propose training needed to HR.
* Assist and train personnel to use warehouse systems, DQMS and the processing of work orders.
* Facilitate the flow of information horizontally and vertically
* Ensures optimal warehouse performance.
* Manage, control and direct the warehouse team at all levels.
* Makes sure the warehouse performance is up to standard.
* Directly responsible for meeting customers’ SLAs
* Analyze dashboard to forecast trends.
* Adhere to company HSSE, compliance and sustainability corporate policies/processes
* Acts on all assigned outcomes of the quality audits
. • Adhere to all shipping and handling legislations
. • Ensure operation is run according to the cost budgets assigned
.• Makes sure WMS is updated on time and accurately and as per the procedures.
* Responsible for maintaining stock accuracy and integrity levels.
* Continuously reviews operations for opportunities of improvement and initiates needed actions
* Perform resource planning.
* Monitors capacity, productivity and performance dashboards/reports, analyze data for trends and/or spotting issues.
* Makes sure the warehouse operations run at optimal cost.
* Optimize the workflow process to minimize (any) extra cost
. • Controls indirect expenses including overtime and consumables.
* Helps the Supply Chain manager and team in projects costing and resource planning.
* Take all necessary measures to reduce cost without compromising quality and standards
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