Aramex طالبين Senior Account Manager
PURPOSE: Maintain and develop the relationship with the customers and acquire new customers to achieve revenue growth.
* Target strategic business partners in terms of value, market share and volume
* Build and maintain solid relationships with customers
* Constantly create revenue generating channels from Cross Selling and Upselling streams
* Manage and improve customer retention
* Ensure customers are using cost effective services channels and increase use of automation
* Plan and execute regular maintenance and business development visits to customers
* Provide customers with solutions fitted to their requirements and resolve their inquiries on time
* Identify business opportunities from existing customers
* Act on CRM generated reports, analyse customer performance, sales growth and production and plan accordingly
* Coordinate with credit collectors to monitor receivables and drive customers to pay as per Aramex standards
* Drive the use of e-Tools across all customers
* Ensure privacy and confidentiality of customer data in line with data security policies in the company
Aramex طالبين Senior Account Manager
* Reporting any information that might impact company image, brand or functioning
* Increase cross selling and up-selling opportunities
* Analyze customers performance to drive their growth and production
* Conduct regular field visits with CMT members to top trading customers
* Ensure proper service delivery to the customers by following up with ground operations and other concerned teams if needed
* Follow up with accounting team in terms of pending claims and billing adjustment of customers where applicable
* Handle and resolve complex customer complaints in a timely manner
* Support the team members with the preparation of proposals?
* Monitor reports for team’s visits and production performance
* Meet CRM KPIs (visitation targets & distribution, opportunities, etc…)
* Ensure the integrity and accuracy of data updated in the CRM system
* Create and update regularly a prospect plan to know where to focus to gain new clients
* Ensure customer contracts are valid and ensure they are renewed on time
* Adhere to company HSSE, compliance and sustainability corporate policies and standards
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