Orange طالبين Technical Support Engineer
نبذة عنا
We are making business life easier, every day and all around the world As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and machines securely and reliably. Through a unique combination of robust network and IT infrastructure, managed services and professional, reliable people, we do everything we can to offer an outstanding customer experience – helping to change business life for the better. Some facts & figures: – we have nearly 28,500 staff in 100 countries & territories – our network, the world’s largest, reaches 220 countries and territories, including 88 Russian regional subdivisions and 200 Chinese cities. about our customers: – 3,000 multinationals – 2/3 of top global 100 companies – 70% of Fortune 500 financial services companies – 8 million business mobile users Our mobile operations span 26 countries and serve 207 million mobile customers, including 8 million business customers. As a founding member of the FreeMove Alliance, our mobile coverage spans 80 countries and serves +500 million customers.
What you will do:
You will collect & perform primary troubleshooting – end to end – for network incidents – 24×7 in order to ensure a professional and consistent delivery of quality service to our customers.
Orange طالبين Technical Support Engineer
Job Responsibilities:
- To provide a professional first technical point of contact for the customer.
- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
- Provide updates as needed to the customer in order to meet performance objectives.
- To ensure cases are allocated to the most appropriate `next step’ as part of the case flow process.
- To perform technical escalations in line with company procedure.
- To monitor systems, customer network security and products, and deal with alerts and events as appropriate.
- To liaise and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
- Document all troubleshooting and case management actions via the electronic case management system.
- To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
Orange طالبين Technical Support Engineer
Job Requirements:
- Bachelor Degree in Communication Engineering
- 0-1 year of relevant experience
- CCNA certified or at least took the course
- Fluent in English
- Excellent Communication Skills
- Open to work on shift Basis
- Able to work under stress
- Customer Oriented
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