ROCOL EGYPT طالبين Sales Administrator
Sales Administrator
Job brief
We are looking for a qualified Sales administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders, and deliveries and provide support for sales representatives.
Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.
Ultimately, you should be able to contribute to high-quality customer service and achieve sales targets.
Responsibilities
· Ability to learn about products and services and describe/explain them to prospects
· Cool-tempered and able to handle rejection
· Answer questions about products or the company
· Ask questions to understand customer requirements and close sales
· Have to fulfill customer’s queries over the phone and maintain email to follow up contacts, sales, and quires.
· Enter and update customer information in the database
· Keep records of calls and sales and note useful information
· Contacting potential customers to promote the company’s projects and provide feedback.
· Receiving and processing purchase orders.
· Issuing sales transaction invoices.
· Verifying orders, including customers’ personal information and payment details.
· Contacting customers by phone or email to answer queries and obtain missing information.
· Compiling monthly sales reports& quarterly analysis.
· Expediting orders through internal liaison.
· Directing feedback from customers to relevant departments.
· Supporting the sales department with other administrative tasks if requested.
· Coordinate sales team by managing schedules, filing important documents, and communicating relevant information.
· Help Sales Team in sending out any packages/requested samples from the office.
· Ensure the adequacy of sales-related equipment or material.
· Respond to complaints from customers and give after-sales support when requested.
· Handle the processing of all orders with accuracy and timeliness.
· Inform clients of unforeseen delays or problems.
· Monitor the team’s progress, identify shortcomings, and propose improvements.
· Learn how to execute trade marketing initiatives and other marketing capabilities in Salesforce to find new customers and drive revenue.
· Building and maintaining strong relationships with new and existing customers through prospecting and networking.
· Contacting potential customers to promote the company’s products and provide feedback.
· Ask questions to understand customer requirements and close sales.
· Direct prospects to the field sales team when needed.
· Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
· Enter and update customer information in the database.
· Take and process orders in an accurate manner.
· Ensure adherence to laws and policies.
· Initiating sales with potential customers over the phone.
· Asking questions to engage customers and keep the conversation going.
· Listening to the customers’ needs to generate repeat sales.
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to prepare your cv , here are a simple points
ROCOL EGYPT طالبين Sales Administrator
Job Requirements:
· A Bachelor of Degree holder.
. Females only.
· Creative thinking skills.
· Excellent level of English is a must.
· The patience and ability to engage customers in conversation.
· Excellent interpersonal and problem-solving skills.
· The ability to handle rejection and stress in soliciting customers.
· Experience as telesales representative or other sales/customer service role (is a plus)
· Proven experience in sales administration, or a similar role.
· Exceptional interpersonal and customer service skills.
· Advanced knowledge of administrative recordkeeping.
· Familiarity with sales reports and sales records.
· Excellent communication and interpersonal skills
· Outstanding negotiation skills with the ability to resolve issues and address complaints
· Knowledge of office management systems and procedures.
· Excellent organizational and multitasking skills, prioritize work
· A team player with a high level of dedication
· Hands-on experience with CRM software
· Understanding of sales performance metrics