Smart Cards Applications Company طالبين Compliance Manager

Reports To:

Compliance & Risk Director

Job Scope:

Work closely with all tiers in the company to set quality standards and insure adherence by employees to these standards.

Job Responsibility:

Draft a company’s quality assurance procedures, standards and specifications.
Design, Implement and improve quality assurance standards according to international standards
Keep records of quality reports, statistical review
Review/ comment all the company forms and applications from the QA perspective.
Analyse and investigate customer’s complaints that presented through different channels (call centre, social media…etc) and follow up the corrective action taken to increase the customer’s satisfaction.
Monitor all operations by Performing routine inspections and quality tests for operational areas.
Review/comment all procedures from quality perspective and mapping the process to identify residual risks and recommend the corrective / preventive action plans.
Develop and manage the implementation of the monthly and yearly review plan.
Train staff on the control practice.
Develop continuity of business plan and standardize all functions and processes according to international standards.

Qualifications:

Preferably MBA in Business administration or risk management
Certificate in quality assurance is a plus
Excellent knowledge about Payments industry
Good knowledge of quality international standards
Financial service background with 10 years’ experience in quality assurance, internal control or audit functions.
Excellent data collection and analysis skills
Excellent presentation and computer skills

Soft Skills:

High degree of analytical and problem solving skills.
Excellent communications and negotiations skills.
High degree of supervising and team building skills.
Strong leader capable of leading people and motivating them as well as acting as a liaison between top management, other department heads and employees.

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