الخبرة المطلوبة : ٣ -٧ سنوات (يشترط فى مجال المنتجات الغذائية والتعبئة والتغليف)
السن: ٢٨-٣٥
المؤهل الدراسى: دبلوم فنى متوسط أو فوق متوسط
المهام: اجراء الإصلاحات والأعطال ومتابعة الصيانة الوقائية والدورية لخطوط الانتاج

برجاء التقديم عن طريق الايميل:
[email protected]

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IT SERVICE DESK SPECIALIST

“SEERA Group” Hiring “IT Service Desk Specialist” to join Our “IT Team” with The Below Criteria:
· Holds Bachelor’s degree in Computer Science is a Must.
· 2+ years of experience in the same role.
Core Responsibilities
L1 Hardware & Software Support
Provides IT help desk L1 service to the affected stakeholder to ensure a first-hand understanding of the incident/problem.
Provides first-line investigation and diagnosis of user incidents and resolving these incidents in the quickest manner.
Determines source of computer problems (hardware, software, user access, etc) and transferring the calls to the appropriate IT staff.
Prioritizing calls by assessing the urgency, business impact, and technical nature of the call.

Incident Resolution
Generates incident tickets providing details about the incident, time of the complaint, expected completion time, etc.; logs all relevant incident/service requests details in the IT service desk system, allocating categorization and prioritization codes to ensure that tickets are properly tracked.
Escalates incidents/service requests to other functional levels for further support based on technical knowledge, availability, workload, and timescale to ensure that the best solution is found and that all concerned parties are informed.
Escalates incidents to external parties (vendors, etc.) under supervision of Manager – Service Desk Operations if vendors are involved in the resolution of incidents.
· Documents resolutions (whether internal or external) for future reference to shorten resolution time.
Requirements:
· Very Good Command of English.
· Flexible with Rotational Shifts and days Off.
· Males ONLY.
· Maximum Age is 28 Years Old.
Benefits:
· Social and Medical insurance.
· Very Attractive Package.
· Gym Access.
· Premium Card.
Work Location: Mohandsien.

If interested, please send your updated CV to:
[email protected]
Mentioning ” IT Service Desk Specialist ” in The Subject.

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