Abu Dhabi Islamic Bank طالبين Branch Manager

Abu Dhabi Islamic Bank طالبين Branch Manager

1.    JOB PURPOSE

Takes the lead in reinforcing the vision of ADIB. Continually spearheads the drive to proactively enhance the customer experience via leadership in people management / team building, continuous process improvement and co-ordination with product development. Develops and implements business relationship building and acquisitions initiative.

2.     KEY ACCOUNTABILITIES

Sales/Relationship Management:

Abu Dhabi Islamic Bank طالبين Branch Manager

• Seek new business opportunities and develop them to maximize business growth.
• Achieve payroll & deposits targets via marketing and cross selling the wide range of products to existing/ potential customers attracting new deposits.
• Communicates the mission, vision, values and progress of ADIB to branch team.
• Provides leadership to a specific branch with a strong focus on sales, sales management and people management.
• Personally effective at building the business, deepening relationship and increasing targeted customer base through the execution of an effective sales process.
• Accountable for meeting financial targets.
• Ensures implementation of ADIB strategy through action plans aimed at acquiring, servicing and building targeted customers through relationship with ADIB.
• Develops and implements branch sales plan.
• Approve expenses within the assigned approval powers
• Provide regular and constructive feedback to management on the operational / business performance of the new branch concept.
• Manage, coach & train Branch Staff with the aim of elevating service level and creating team work spirit
• Optimizes branch trade area opportunities to develop target market potential and area profitability.
• Ensures that the branch team is properly trained to enable them to deliver.
• Ensures the safety and soundness of ADIB assets; applies and complies with all ADIB policies and procedures and regulatory requirements.
• Provides clear communication of objectives and plans to achieve them.
• Networks within the community in order to acquire new and enhance existing customer relationships and meet corporate objectives.
• Visible in representing ADIB’s commitment to the customer segments we serve.
• Achieving branch budget via effective sales management.
• Assist management in conducting management of change.
• Monitor and control Branch’s attrition, quality of services, quality of files, etc.
• Handle escalated customer issues, feedback and complaints
• Motivates the branch team to provide a superior banking experience.
• Handles more complex targeted customers relationships directly.

Abu Dhabi Islamic Bank طالبن Branch Manager

CBE, Compliance, Audit, Procedures:

• Designated as overall in-charge of the branch’s operating policies and procedures, compliance and control. Ensures proper implementations, reviews, recommends changes/improvements.
• Reviews/performs branch audits: ensures operational and cash control, contingency plans etc. are maintained and exceeds audit standards.
• Ensure implementation of all Bank & CBE regulations and compliance in every activity of the Branch.
•  Ensure that all staff are abiding to Bank policies/ procedures, KYC, CBE & compliance regulation as well as properly monitored and follow up on the quality of files.

Service and Productivity:

• Works towards Cycle time reduction, continues process improvement programs, customer satisfaction initiatives and empowerment activities related to service.
• Reviews relevance of all service indicators and recommends changes/improvements. Updates everyone on the changes.
• Ensures that service standards are achieved.
• Reviews data on usage of each type of access channel and thinks of ways to restructure the set-up to encourage customers to go to the desired channels.
• Guarantee the availability of a trained contingency force during emergencies.
• And any other assigned tasks.

Minimum Qualifications:

• University/College Degree preferably with Post Graduate Studies.
• 10-13 years of retail or financial services experience.

Abu Dhabi Islamic Bank طالبين Branch Manager

Job specific Skills:

• Exemplifies core competencies: analysis, candor, communication, customer focus, leadership, teamwork, process management, functional proficiency, managing changes, people management and development.
• Business building, superior sales, sales management and coaching skills.
• Thorough understanding of branch trade area and the diverse needs of target consumer.
• Capacity to interface at several levels both internal and external to the organization.
• Knowledge of ADIB regulatory policies, procedures and standards.
• Working knowledge of financial planning / asset allocation.
• Hands on knowledge of branch systems and operations.
• Knowledge of corporate goals and objectives.
• Strong interpersonal and communication skills.
• Negotiation and problem resolution skills.
• Good command of the English language

Generic Skills

• Communication Skills
• Customer Service management skills
• Managerial skills
• Sales Management

 COMPETENCIES:

Prior experience leading the development of loyalty, affinity and community using next generation tools and technologies, with demonstrated success in building loyalty and customer engagement.

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