Jumia Group طالبين CRM Manager
JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
Main Responsibilities
- Daily Task management
- Drive experimentation on different communication and segmentation to drive the most relevant content for each user by using data mining and SQL
- Run experiment analytics to get the performance and identify similar users to scale up for the entire user base
- Planning of communication calendar for all verticals based on user segmentation and promotional deals available
- Drive channel performance through data analysis and content testing in order to improve CTR% and conversions by segment
- Manage CRM executives and drive their daily routines
- Projects Management
- Work on new projects that have as a goal:
- Optimizing CRM channel
- Automating the execution part
- Including more segmentation and personalization on our promotional campaigns
Drive transition from day to day execution to automationTier 1 event Management
- Own the planning and execution
- Follow up to make sure all ETAs are respected and that all is clear to everyone
- Review communication plan
- Drive daily performance during the event to assess the situation and elaborate action plan to correct the performance if needed
Jumia Group طالبين CRM Manager
Required Skills And Qualifications
- 3+ years of CRM experience or a relevant marketing experience driving communication channels
- Proficiency in Ms Office ( especially Excel)
- Proficiency in written communication both English and Arabic
- Growth hacking mindset
- Self motivated and able to work with cross functional teams
- Able to Manager the team
Nice to Have
- Bachelor’s degree in Business Informatics or Business Administration
- Proficiency in SQL, HTML
W e Offer
- A unique experience in an international, entrepreneurial, yet structured environment
- An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
- The opportunity to be part of a team full of talented people with the best backgrounds
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