Toby’s Estate Coffee Roasters wants Area manager -Coffee Retail

Toby’s Estate Coffee Roasters wants Area manager -Coffee Retail

Job Purpose:

Toby’s Estate Coffee Roaster is seeking a motivated area manager to oversee stores throughout Dubai. The successful candidate will have strong leadership and interpersonal skills, as well as a proven track record in meeting sales and revenue targets. We’re looking for a professional who has experience managing teams and maximizing productivity. The ability to work independently is essential. The successful candidate will be ready to build long-term relationships with stores in the region and ensure quality consistency across each individual location. Priority will be given to those with experience in the hospitality industry of over 3+ years in a similar position.

Key Responsibilities & Accountabilities:

·         Must be highly-motivated with a positive attitude

·         Experience of pre-openings for new coffee outlets or restaurant

·         Willingness to adapt change, champion new ideas and being creative

·         Formulate fruitful business development strategies to ensure long-term success

·         Report to senior executives on progress and issues on a regular basis

·         Evaluate performance using key metrics and address issues for improvement

·         Deal with problems by providing creative and practical solutions

·         Ensure compliance with company’s policies and operational guidelines

·         Undertake sound financial management to ensure stores are profitable and stay within budget

·         Leading multiple store teams to drive customer service standards

·         Provides on-going coaching and performance feedback to staff members.

·         Assigns daily tasks to staff and ensures that the tasks are performed correctly and in a timely manner while maintaining high standards of customer service.

·         Manages the maintenance of inventory level within guidelines established.

·         Maintain a safe work environment by enforcing all safety standards.

·         Lead all aspects of retail operations such as merchandising, sales, customer service, inventory, personnel and payroll management.

·         Communicate with clients on a regular basis.

·         Ensure quality consistency across the region.

·         Maximize sales and profitability in the region.

·         Set standards and objectives for different stores and departments

·         Optimize and oversee operations to ensure efficiency

Qualifications & Experience:

·         Minimum of 3 years’ experience as a district or area manager of multi-unit operations.

·         BSc/BA in business administration, retail management or similar field

·         Good knowledge of MS Office.

·         Knowledge of business procedures and functionality.

·         Willing to travel.

·         Proven track record of meeting sales targets

·         Knowledge of performance evaluation metrics and principles

·         Sound understanding of optimization of store operations and standards for success

·         Working knowledge of ERP software

·         Exceptional communication and interpersonal abilities

·         Excellent organizational and leadership abilities

·         Strong business acumen with a strategic orientation

·         Excellent problem-solving abilities

Skills:

·         Extensive coffee knowledge or the ability to obtain product knowledge.

·         Reliable with strong sense of responsibility plus problem solving ability.

·         Strong organizational skills and ability to multi-task in a fast-paced environment.

·         Strong customer service skills.

·         Knowledge of administrative aspects of store operations.

·         Basic computer skills and ability to quickly learn new technology systems.

·         Ability to work cohesively with fellow colleagues as part of a team.

·         Strong interpersonal and problem-solving abilities.

·         Excellent communication and organizational skills.

·         Ability to write reports & standard of performance manuals.

·         Be able to work well under pressure and motivate the team around them.

·         Be enthusiastic, knowledgeable and resourceful, with an eye for detail.

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– Please consider fulfilling the required conditions and observing them before applying, adhering to deadlines and being serious about work

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