شركه L’Oréal تطلب Customer care Specialist
إعلان شركه L’Oréal
About us
The world leader in beauty, present in 150 countries on five continents. Our 34 international brands include Kiehl’s, Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Ralph Lauren, Clarisonic, Maybelline New York, Essie, Kérastase, Biotherm, Shu Uemura, Viktor&Rolf, Maison Martin Margiela, Urban Decay, Redken, Vichy, La Roche-Posay, Diesel, Garnier, L’Oréal Paris, and more.
For more than a century, L’Oréal has devoted itself solely to one business: beauty. The group’s mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty.
شركه L’Oréal تطلب Customer care Specialist
Customer care Specialist
Establish a personalized relationship with the client in order to optimize the service level.
Proactively ensure order processing and follow-up until the delivery.
Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager,the sales and controlling teams, and the physical distribution.
Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders.
Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
Be responsible for the client accounts clarity (clearing of accounts)
Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
Depending on the organisation, ensure the continuity of service (he/she can could have, occasionally and partially, to remplace his/her superior,)
According to the organisation, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)
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