Searchie طالبين Content Strategist
*This Role Is Not With Searchie, It’s With our Client*
As part of the interview you will be diverted to do an online interview, which is a recorded interview, so you can do it when ever you have time, however the sooner the better. Please use a laptop or desktop using chrome or firefox.
Our client strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – our client continues to grow and evolve as a world-class e-commerce platform. Our client’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to our client to research and develop technology that improves the lives of shoppers and sellers around the world.
Summary of responsibilities:
Our client is looking for an experienced leader to drive content strategies to ensure the best customer experience for their customers. Their Customer Service Knowledge Management team is looking for an exceptional Program Manager. As a Program Manager, you will be responsible for driving a best in class customer experience by executing launches in developing messaging, content segmentation, and strategies to increase customer engagement. You will also be responsible for increasing discoverability and efficacy of content.
Searchie طالبين Content Strategist
KEY PERFORMANCE AREAS INCLUDE:
1. Lead the analysis, design, development, implementation, and evaluation of content programs to support their India business.
2. Develop content performance support solutions that optimize performance and promote adherence to their Communication Guidelines and Standards.
3. Assist in the development of standardized content management processes, procedures, and strategies.
4. Advocate for the Customer Service associates’ needs during new initiative project planning. Partner with multiple stakeholders across functions to propose and advocate for effective customer-centered solutions and to build comfort, confidence and competence among associates in resolving customer issues
5. Identify opportunities for content efficiency and automation and working cross-functionally to implement them
6. Serve as a stakeholder on content and messaging across all businesses producing, sourcing and curating content that inspires our customers
7. Key to success in this role is the ability to understand what messages are most relevant and how to deliver content in the most engaging manner
Knowledge and Skills required:
Experienced Program manager with 5+ years of experience managing complex projects with aggressive schedules
Proven ability to build and manage high-performance teams using metrics and data to drive decision making
Experience in cross team collaboration, working across an organization as an effective program manager
Manage and communicate effectively with stakeholders across teams to convey status of projects and deliberate on deadlines
Experience with Content Management tools and technologies in a DITA environment. The ideal candidate will have experience with multiple content management technologies
Technical ability in using HTML, XML and Excel, plus the ability to learn in-house tools quickly
Proven ability to build and manage high-performance teams using metrics and data to drive decision making
Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
Ability to curate and produce editorial content
Strong verbal and written communication skills
Experience in cross team collaboration, working across an organization as an effective program manager
Communicate effectively with stakeholders across teams to convey status of projects and deliberate on deadlines
Searchie طالبين Content Strategist
Position Qualification:
Bachelor’s Degree in English, Communications, or a related field
Strong organizational design and recruiting skills; proven ability to build high-performance teams quickly
Excellent customer experience intuition; demonstrated success in delivering a world-class customer experience
Strong analytical and quantitative skills; strong bias towards data-based decision making
Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision
Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills
Apply from here
أخطاء شائعة فى السيرة الذاتية عليك تجنبها !
